Problem: – You forgot to remove protective covers or plastic strips that are attached to a new cartridge when you first take it out of its packaging. Click here for the solution below on how to fix this However, sometimes the printer just doesn’t do that correctly and believes that the old one, or no cartridge, is currently inserted instead. Your printer should automatically recognise when you install a new cartridge and reset its internal memory, ensuring that it’s displaying full ink and toner levels. Here are the most common reasons why your printer isn’t recognising a cartridge:
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